Refund & Returns Policy

All of our items are covered by a 30-day quality guarantee! We typically don’t accept returns for custom, made-to-order jewelry, however, we are happy to help with any situation so please reach out with any concerns.

Returns are accepted for “Secret Message” and “Ear Cuff” jewelry (store credit/exchange only) and must be initiated via email at contact@liajayejewelry.com. Items are to be in mint condition, in original packaging, and sent back within 7 days from your item’s delivery date - U.S based orders only

We stand behind the quality of our handcrafted jewelry and do not offer refunds unless the fault lies with us. Each piece is meticulously crafted with premium materials for enduring beauty and durability.

Please be advised that refunds will not be provided for orders with incorrect address entries. It's our duty to deliver packages to the address provided by the customer. Prior to making a purchase, kindly verify the accuracy of your address details. Additionally, we cannot be held liable for lost or stolen packages, and refunds will not be issued under such circumstances.

To start a return, you can contact us at contact@liajayejewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@liajayejewelry.com.

Damages & Issues with your product:

If your jewelry arrives damaged due to a defective piece or mishandling during shipment, please contact us within 48 hours of delivery with photo evidence. We'll promptly replace your item with a brand-new piece.

Beyond the initial 48 hours, we offer a 30-day warranty for any breakage caused by the customer, which includes complimentary repairs.

After the 30-day warranty period, we provide repair or exchange services for damaged Lia Jaye earrings for a fee. Simply email us a photo of the broken piece, and our team will provide you with a quote for the repair service.